HR Service Commitment And Standards
We undertake to:-
- Identify ourselves when serving clients.
- Label our offices and desks to facilitate our clients access to us.
- Attend to clients within one minute of arrival
- Treat clients with respect and courtesy.
- Be transparent, sensitive and responsive.
- Give clear, accurate and timely information.
- Offer timely services.
- Answer phone calls within five seconds.
- Respond to correspondences in three working days.
- Acknowledge receipt of e-mails and other written correspondence within half a day and respond within three working days.
- Safeguard client confidentiality on all appropriate information.
- Respond to emergencies instantly.
- Conclude the writing of all recruitment, investigation and disciplinary hearing minutes within five working days of concluding investigations and disciplinary hearings
- To have the minutes approved by the Head of Ministry/ Disciplinary Authority within the next five working days.
- Conclude all disciplinary cases within three months of their being reported.
- To submit misconduct and Detailed Establishment Tables returns by the third working day of the month
- Have all performance work plans concluded by 31 January of the year
- Have Ministry performance appraisal ratings submitted to the Public Service Commission by 30 November of the year.
- Have the Ministry training plan submitted to the Public Service Commission by 31 October of the year.