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HR Service Commitment And Standards

HR Director & Deputy Director
HR Introduction
HR Vision
Client Service Charter
HR Mission
HR Mandate
HR Core Values
Sections In The Department And Their Core Functions
HR Clients
HR Service Commitment And Standards
Obligations And Rights
Review Of Charter

We undertake to:-

  • Identify ourselves when serving clients.
  • Label our offices and desks to facilitate our clients access to us.
  • Attend to clients within one minute of arrival
  • Treat clients with respect and courtesy.
  • Be transparent, sensitive and responsive.
  • Give clear, accurate and timely information.
  • Offer timely services.
  • Answer phone calls within five seconds.
  • Respond to correspondences in three working days.
  • Acknowledge receipt of e-mails and other written correspondence within half a day and respond within three working days.
  • Safeguard client confidentiality on all appropriate information.
  • Respond to emergencies instantly.
  • Conclude the writing of all recruitment, investigation and  disciplinary hearing minutes within five working days of concluding investigations and disciplinary hearings
  • To have the minutes approved by the Head of Ministry/ Disciplinary Authority within the next five working days.
  • Conclude all disciplinary cases within three months of their being reported.
  • To submit misconduct and Detailed Establishment Tables returns by the third working day of the month
  •  Have all performance work plans concluded by 31 January of the year
  • Have Ministry performance appraisal ratings submitted to the Public Service Commission by 30 November of the year.
  • Have the Ministry training plan submitted to the Public Service Commission by 31 October of the year.

Get in touch with us

Ministry of Mines and Mining Development
6th Floor, ZIMRE Centre
Cnr L.Takawira St/ K. Nkrumah Ave.
Harare, Zimbabwe

+263242777022 - 9

FAX: +263242798774
mmmd@mines.gov.zw

Institutions

IMR

Related Links

  • Fidelity Printers
  • Reserve Bank of Zimbabwe
  • Minerals Border Unit
  • Chamber of Mines

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